Shipping Information – Ciderra™

At Ciderra™, we’re proud to offer our customers FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it has been placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your address.

During peak periods or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery timeframes are based on the carrier’s transit time after your order has been dispatched. These estimates vary depending on your location:

🇺🇸 United States: 7–15 business days
🇦🇺 Australia: 7–12 business days
🇨🇦 Canada: 8–15 business days
🇬🇧 United Kingdom: 7–15 business days
🌍 Rest of World: 10–20 business days

Please note: couriers may experience occasional delays during peak seasons or customs processing. This can extend shipping times beyond the estimates provided.

Order Changes & Accurate Details

It is the customer’s responsibility to ensure that all shipping details entered at checkout are complete and correct. Incomplete or incorrect addresses may result in delays or cancellation.

If our system detects an issue, our support team will attempt to verify your details by e-mail within 3 business days. If we do not receive a reply, we may cancel your order.

If you notice an error, please e-mail us at rpm.network@outlook.com within 24 hours of placing your order. While we will do our best to make changes, we cannot guarantee updates after this timeframe.

Delayed Delivery

We understand how important timely delivery is. While we strive to ship all orders quickly, delays can occasionally occur due to:

• Courier delays, severe weather, or transportation issues

• Customs clearance or inspections (for international orders)

• Product availability or address verification issues

Ciderra™ is not liable for delays caused by external factors beyond our control. However, we will always keep you informed of your order status and assist in resolving any issues where possible.

Lost or Stolen Packages

Once your package has been handed over to the courier, responsibility for delivery passes to them. In the rare case your package is lost or stolen:

• Please contact us at rpm.network@outlook.com and we will assist you.

• We recommend filing a claim directly with the courier, as they may request information from you to complete their investigation.

• Depending on the situation, we may offer a replacement.

Ciderra™ is not responsible for lost or stolen packages once in the courier’s possession. In some cases, filing a police report may be required.

Policy Updates

Ciderra™ reserves the right to update this Shipping Policy at any time. By purchasing from us, you agree to the most recent version of this policy.

If you have any questions or concerns about your shipment, please do not hesitate to contact us at rpm.network@outlook.com.